Terms & Conditions
There’s a lot more to Sol Laug Havens C.I.C ( Sol Haven) than just ‘events ‘ or membership – hence these terms and conditions are quite long! The following Terms and Conditions govern use by all persons of any and all of the Sol Laug Havens C.I.C ( Sol Haven) materials, products, events, services and websites.
Please read the following carefully because by accessing our website(s), content, events, services or products you are agreeing to abide by these Terms and Conditions of Use.
We may modify any of these terms and conditions at any time by providing notice on our website. Your continued use of or access to our website(s), materials, products and services shall be conclusively deemed acceptance of these terms and conditions and any subsequent modification.
We are committed to protecting your data and to complying fully with the terms of GDPR 2018. We will not sell, share, or rent your data to any third party.
You: refers to the member/client or You as the Director/Agent of the business: By accessing the Site you are deemed to have accepted these terms. Where the context so requires, YOU or YOUR includes your Authorised Users.
Us, We, or Our: Sol Laug Havens C.I.C ( Sol Haven) incorporated and registered in England and Wales. You can contact us via email at email@example.com or by writing to us at New Manor Farm, Harvey Lane Moulton, Northampton, NN3 7RB
Agreement: the terms and conditions set out in this document, any variations agreed between us and any additional terms notified before use of the Services.
Authorised Users: Authorised Users includes any person in your business that we have agreed with you is or are to benefit from your subscription, membership or service you have purchased.
Intellectual Property Rights: These rights include, without limitation, patents, trademarks, trade names, design rights, copyright (including rights in computer software), database rights, rights in know-how and other intellectual property rights, in each case whether registered or unregistered, which may subsist anywhere in the world.
Subscription: the term we use to describe the services you have purchased from us.
Services: includes hosting services and provision of know-how, as the context requires, that we provide to allow you to access and use the material, information, content and know-how.
Software: The software provided by us or by our suppliers which enables you to use the Services, including data schemas, data models, databases and the like.
Start Date: The date the Subscription Period /Service starts.
Subscriber Data: The data input by you or given to us by you.
Subscription Fee: The subscription fee for any and all of the Services we provide to you.
Subscription Period: The period in respect of which a Subscription Fee is payable for any Service.
You can subscribe to any of our services by registering online via our website by using our online ordering process, by completing a form at one of our events or through confirming your purchase with one of our team members who will complete the order on your behalf.
Subscriptions include, but are not limited to:
We will send you written email confirmation of your order and where appropriate, an account name and password for you and any authorised users. A link to these terms and conditions will be included in the email we send to you. Your use of, or access to materials, products, and services that form part of the subscription you have purchased, shall be conclusively deemed acceptance of these terms and conditions and any subsequent modification until such time as you have exercised your rights to terminate the service in line with the termination clauses set out in Clause 11 of these terms and conditions.
Terms relating to the Payment of your subscription are set out in Clause 8 of these terms and conditions.
3. AUTHORITY AND LICENCE
We authorise you and your Authorised Users to have access to our content and materials in accordance with your chosen Subscription option and for which You agree to pay us the Subscription Fee.
This Agreement (including the licences hereunder) starts on the Start Date of your subscription and ends on the first of the following events:
the end of the Subscription Notice Period (unless terminated otherwise in accordance with these terms and conditions); or termination of this Agreement (again, in compliance with these terms and conditions)
For the avoidance of doubt, the start date of your subscription commences on the date of purchase unless otherwise stated in the Clause specific to the service you purchased found within these terms and conditions.
We hereby grant you on the basis of these terms and conditions a non-exclusive, non-transferable licence to access our material and content solely for your business purposes (and for the avoidance of doubt, nothing in these terms grants to you any rights whatsoever in or relating to the source code of the Software or any Intellectual Property Rights).
We confirm that we have all the rights in relation to the software, material and content that are necessary to grant all the rights we purport to grant under these terms and conditions.
You may search, view, copy and print out material from our website(s) for your own business purposes only. You may not re-package or re-sell the content or information in any format without prior written agreement from us.
4. YOUR OBLIGATIONS
You will take reasonable steps to ensure that nobody other than Authorised Users accesses the know-how or Services using accounts created with Your username and password.
You acknowledge and agree that we and our licensors own all Intellectual Property Rights in the Software, the content, the know-how and the Services. Except as expressly stated in this Agreement, this Agreement does not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Software, know-how, Services or any related documentation.
You are solely responsible for the appropriate use and adaption of our know-how for your own use.
You recognise and accept that in our know-how we are not providing professional advice (e.g. such as would be given by a solicitors’ firm or accountant). You must ensure that you seek independent professional advice before implementing any know-how.
If your subscription requires us to work within your business or personal online accounts, in agreeing to these terms and conditions, you are confirming that you have the right to provide us with, and are allowing us to access, operate and manage the specific element of that account relevant to the subscription you have purchased. You agree to indemnify and hold us harmless from all third-party claims, liabilities, damages and expenses arising from breach or representation, any content or services linked to you and/or any of your business activities not arising from our acts or omissions.
You are responsible for configuring your information technology, computer programmes and platform in order to access the Services. You should use your own virus protection software.
In the event that we provide links to third-party websites, we disclaim all responsibility and liability for the content of such third-party websites. Authorised Users assume the sole responsibility for the accessing of third-party websites and the use of any content appearing on such websites.
5. OUR OBLIGATIONS
The content provided and delivered to you has been developed from our experience and expertise. However, we do not give any guarantee or promises or warranty with regard to the results, sales or profits that you will see from putting into practice the techniques and strategies that we teach or support you to implement. Lots of factors will impact the results you get including the time and effort put in, your past experience, skills and reputation.
You agree that the decision to purchase your Subscription has been taken solely on the basis of your personal judgement and that no representation, warranty, inducement or promise, express or implied, has been made by the Entrepreneurs Circle or relied upon by you in purchasing the Subscription(s).
No oral or written information or advice given by any of our team will supersede this agreement. You assume sole responsibility for results obtained from the use of our content and for conclusions drawn from such use.
We shall have no liability for any damage caused by errors or omissions in any information, instructions, scripts or materials provided by you in connection with the Services, or any actions taken by us at your direction; and all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
We warrant that you will not infringe any third party intellectual property rights by using the material and know-how provided and we will indemnify you against losses, costs or expenses You may incur as a result of any claim that the use by you of the know-how and material infringes any third party intellectual property rights, provided you notify us within a reasonable time of any such claim being made. This warranty and indemnity are unlimited.
We will take reasonable steps to ensure that Software and data files we supply to you as part of the Service are virus-free. However, You should use your own virus protection software and cyber security arrangements.
We will use our best endeavours to ensure that Subscriber Data is maintained securely and is properly backed-up. In the event of any loss or damage to Subscriber Data, your sole and exclusive remedy shall be that we use our best endeavours to restore the lost or damaged Subscriber Data from the latest back up of such Subscriber Data. We shall not be responsible for any loss, destruction, alteration or disclosure of Subscriber Data caused by any third party (except those third parties sub-contracted by us to perform services related to Subscriber Data maintenance and back-up).
We will use our best endeavours to ensure that the Services are provided continuously and that access to our website is not interrupted by any event within our control. We will notify you in advance of planned downtime, which, if reasonably practicable, will be scheduled outside normal United Kingdom office hours. However, we assume no liability for any losses you may suffer as a result of any downtime and the Subscription Fee is non-refundable.
Any guarantees offered by us for specific products are set out in Clause 16, 17 and 18.
6. LIMITATION OF LIABILITY
Our company, or any member of our team, will not be liable to you, or any other entity, for actions taken in good faith, unless fraud, gross negligence or wilful misconduct is determined.
We are not liable for any delay or failure in the performance of any of the services or for any loss due to any cause beyond our reasonable control.
We will not be liable for any amount in connection with this agreement in excess of the amount paid to us in Monthly Fees during the three-month period prior to the date the action arose.
Nothing in this Agreement excludes our liability for death or personal injury caused by our negligence; or for fraud or fraudulent misrepresentation.
Subject to Clause 21:
We shall not be liable for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising; and
Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the Subscription Fee during the 12 months preceding the date on which the claim arose. You acknowledge that this limitation is reasonable.
We shall have no liability for the performance of any businesses other than Entrepreneurs Circle Ltd. Any other businesses featured or mentioned on our websites or in our materials are used at your own risk and you should do your own due diligence before entering into any arrangements or contracts with them. Just because a business is a member of Entrepreneurs Circle for instance, doesn’t mean that they are any good or that they maintain the same high values and ethics as we do.
We shall have no liability to you under this Agreement if we are prevented from or delayed in performing our obligations under this Agreement or from carrying on business by acts, events, omissions or accidents beyond our reasonable control, including without limitation default of sub-contractors, strikes, lock-outs or other industrial disputes, failure of a utility service or transport or communications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, or inclement weather conditions.
7. FREE TRIALS & SMALL BUSINESS BURSARIES
Your Sol Laug Havens C.I.C ( Sol Haven) membership may start with a Bursary period where we will pay a proportion, or all, of your monthly fees for a set period of time.
The Bursary period lasts for the time specified during sign-up and is intended to allow new members to try the service.
Eligibility for a Bursary period is determined at the sole discretion of Sol Laug Havens C.I.C ( Sol Haven). We may limit eligibility or duration to prevent abuse and reserve the right to revoke your access in the event we determine you are not eligible. We may use information such as device ID, method of payment, email addresses and other means to identify existing or recent members of Sol Laug Havens C.I.C ( Sol Haven) to determine eligibility.
Bursaries, like Sol Laug Havens C.I.C ( Sol Haven) Membership, have NO minimum term, NO notice period and can be cancelled at any time online.
Your Payment Method will be automatically charged for your monthly membership fee at the end of your Bursary period and your membership will automatically renew monthly unless you cancel your membership prior to the end of the free trial period.
To avoid payment, cancel your membership by completing the Sol Laug Havens C.I.C ( Sol Haven) Cancellation Form (https://slhavens.co.uk/cancel/) no later than the end date of your Bursary period. (e.g. a one month Bursary taken out on the 1st January can be cancelled without payment anytime up to 1st February).
Payments will be processed on the end date of your Bursary period and are non-refundable.
You can check and confirm your Bursary period end date at any time by emailing firstname.lastname@example.org.
8. CHARGES AND PAYMENT
The Subscription Fee will depend on which Subscription Option you choose. The prices for each Subscription Option are as set out at the point of sale for that Subscription or on our website from time to time.
Payment is due at the point of sale and, where appropriate by monthly or periodic credit card or direct debit payment thereafter.
If you sign up for a fixed length contract (e.g. a 12 month coaching programme), should you choose to cancel your subscription before the end of the Subscription Period, you are still liable to pay the Subscription Fee in full. We do not give, and you are not entitled to receive, any pro-rata refunds. Please refer to Clause 10 – for information about cancelling your Subscription.
Similarly, if you have opted to spread the payments for a product/service over multiple instalments then you are liable for, and committed to, making ALL of the instalment payments. You cannot cancel or walk away with instalment payments outstanding.
Where available you can choose to pay in instalments by selecting the Instalment Option during the ordering process. When we confirm your order, we will confirm your instalment payment amounts and dates.
Instalment payments by any method other than automated Credit Card payment or Direct Debit will incur an additional fee of £25+VAT per month.
Should any Direct Debit/Credit Card payments be returned unpaid you will incur an additional charge of £75+VAT per payment to cover the costs of administering and chasing collection.
ALL subscriptions will renew automatically at the end of each Subscription Period in line with the specific terms associated with that service/subscription unless agreed otherwise in writing. Please refer to Clause 10 – for information about cancelling your Subscription.
Payment for renewals is processed automatically on the day of renewal and once processed is non-refundable.
If a payment for a subscription is missed for any reason, we will contact you to arrange for the payment to be taken. If we cannot get in touch with you then we will set up an automated payment plan to pay for the missed payment.
9. LATE PAYMENT
Late payment of monthly or annual subscriptions will attract a late payment fee of £75 plus VAT to cover the cost of administration and chasing. In addition, payments which remain more than 7 days overdue will attract an interest charge of 3% per month above the current base rate at Barclays Bank or the maximum interest rate permitted by law, whichever is the greater.
10. CANCELLATION AND NOTICE PERIODS
Sol Laug Havens C.I.C ( Sol Haven) Membership has NO notice period and can be cancelled at any time by completing the cancellation form found on: https://slhavens.co.uk/cancel/
Other more advanced levels of membership may include a notice period as detailed below.
The length of notice period required to cancel will depend on the type of subscription:
Your subscription will continue until the required length of notice is served.
Notice periods become effective from the next billing date irrespective of the date your notice was provided in writing.
No refunds, or pro-rata refunds, are made on any Monthly or Annual Subscription Fees paid.
Individual event tickets are non-transferable and non-refundable.
Subscription Fees must be fully up to date before cancellation can be affected. If Subscription Fees are outstanding or overdue, then they must be paid in full before cancellation can be made. You agree that failure to bring your subscription payments up to date means that your subscription cannot be cancelled and therefore Subscription Fees will continue to accrue.
If paying by Instalments, then you will continue to be liable for your outstanding payments until the end of your Subscription Notice Period.
If for any reason a monthly instalment is not made in full, then the full value of the Subscription payments for the Subscription Period will become immediately payable in full.
Your Subscription will terminate at the end of your notice period subject to Clause 10 or if you are in material breach of any of these terms and if the breach is not remedied within the period of 20 working days after written notice of it has been given.
Notwithstanding clause 11, if payment of the Subscription Fee is not made in full by the due date(s), without prejudice to any rights or remedies otherwise available, we reserve the right to (a) charge interest on the outstanding balance of all overdue sums at the rate of 3% per month above the current base rate at Barclays Bank or the maximum interest rate permitted by law, whichever is the greater; and (b) suspend or withdraw access to each relevant Service(s).
On termination of this Agreement for any reason:
all licences granted under this Agreement shall immediately terminate;
subject to the exceptions in this sub-clause, you will take reasonable steps to delete the know-how and any materials from your electronic media, including your intranet and electronic storage devices so that you no longer have an electronically functional copy of the Software or any part of our content, know-how and materials.
Termination shall not affect or prejudice the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination.
12. SUBSCRIPTION SPECIFIC CLAUSES
If you wish to upgrade to another membership level or change your subscription option, please contact us by writing to us at our registered address
All non-subscription specific clauses are applicable to all subscriptions alongside the relevant subscription specific clause.
13. EVENTS, MEETINGS AND MEMBERSHIP
Sol Laug Havens C.I.C ( Sol Haven) Membership is for use by an individual and can only be used to access online resources and gain entry to events and Local Meetings by a single named individual, (the ‘member’).
Membership and Individual Event Tickets are not transferable to any other individual, business or event and non-refundable. It cannot be ‘shared around’.
Livestream and/or recordings of events must not be downloaded or copied or shared with anyone outside of your business. Breach of this will result in your membership being terminated with no refund and you may face prosecution for breach of copyright.
Sol Laug Havens C.I.C ( Sol Haven) Ltd retains the rights to all material shared with you.
You may use any such material for the sole purpose of developing and/or furthering the sales and growth of your own business but you cannot share, re-sell, re-purpose or re-distribute any of our content or information to others in any circumstances.
Any Late Cancellation / No Show Fees that are unpaid 28 days after they fall due will result in all access to events, livestreams and recordings being suspended until such time as all payments are brought up to date.
We will endeavour, and it is our intention, to adhere to the published schedule for all events but we reserve the right to change any aspect of our events at our absolute discretion, including, but not limited to, the celebrities, speakers, trainers, course content, date, venue and timings if necessary. Illness, inclement weather and other unexpected issues may occasionally result in event rescheduling and/or a different trainer or speaker.